FAQs
What is the return policy?
We value our customer and our return policy is 15 business days from date of purchase. You can read more on return policy here.
What are the shipping options?
We use reliable delivery options. Economical and fast are couple options to choose on you requirements.
What are the international taxes, duties, etc. that I have to pay?
We do not ship internationally at the moment. Please keep checking back our store for future plans.
When will I receive my order?
You order will arrive in 5-10 business days depending on several factors.
What do I do if I never received my order?
You can contact us on our contact page form and we will resolve it asap.
What do I do if I received a defective order?
Contact us immediately and we will help you out.
How do I make changes to an order I’ve already placed?
You can email us at sales@orgenou.com
Where are you located?
North America.
How is the product made? Where do the materials come from?
We provide high quality, certified products that are procure locally in North America.
How do I make sure I order the right size?
You have to check the box measurement and your requirements.
How do I contact your company if my question isn’t answered here?
You can chat with on FB Messenger or email at info@orgenou.com